top of page

Home

Professional Certifications / All Certifications / Certified Front Desk Representative (CFDR®)

Anchor 1

"Certified Front Desk Representative (CFDR®)" has been added to your cart.

Certified Front Desk Representative (CFDR®)

SKU: CL-10013

Certified Front Desk Representative (CFDR®)

Price: SAR 844 (Price including VAT)

QTY:

You've already booked this course. View Bookings Cart

Front desk representatives play a key role in giving guests an excellent experience. They greet guests, check them in, and make payment arrangements. They answer guest questions and make sure guests can get the services that they need while at the property. The Front Desk Representative certification recognizes those professionals who are skilled at the many tasks they must perform.

The certification is supported by the START (Skills, Tasks, and Results Training) for Front Desk Representative. The online program presents general hospitality knowledge and soft skills needed in the hospitality industry, along with concise instructions for training new or prospective employees on how to perform 16 key tasks correctly. These include:

  • Identifying equipment and systems used by front desk staff

  • Understanding the importance of key control

  • Identifying the steps and tasks involved in pre-arrival, check-in, and departure

  • Demonstrating effective sales and upselling techniques used by the front desk.

The online program includes:

  • Three-month online access to START program from date of purchase

  • Access to first online certification exam (retake fees apply if the exam is not passed on the first attempt)

Successful candidates who complete the START for Front Desk Representative online program and pass the 30 multiple-choice questions certification exam with a score of 70% or higher will receive a Certified Front Desk Representative certificate and lapel pin.


*Terms and conditions: Third-party fees will be deducted in case of full or partial refund*

You might also like

Certified Hospitality Supervisor (CHS®)

Certified Hospitality Supervisor (CHS®)

Recognized worldwide, the CHS designation is the industry’s highest acknowledgement of professionalism for supervisors in the hospitality industry.

Certified Hotel Administrator (CHA®)

Certified Hotel Administrator (CHA®)

The Certified Hotel Administrator is a prestigious certification that recognizes these leadership and managerial skills.

Certified Rooms Division Executive (CRDE®)

Certified Rooms Division Executive (CRDE®)

CRDE certification provides industry-validated recognition that you provide excellent management of every aspect of the modern rooms division.

Certified Food & Beverage Executive (CFBE®)

Certified Food & Beverage Executive (CFBE®)

CFBE certification is a prestigious recognition that you are a professional dedicated to the industry.

bottom of page