Effective recruiting and hiring is not only a way to provide a seamless guest experience, it’s also an incredible opportunity to positively influence the culture of an organization. It’s essential for managers to support and understand how the recruitment and hiring processes work.

What sets this course apart:

    Hospitality focused – centered on the scenarios facing hospitality employees today so that learners can see themselves in the depictions in the course

    Media-rich, interactive – content is delivered through a variety of experiences (video, animation, interactive questions) that bring real-world hospitality situations into the learning

    Guided learning – allows learners to explore content and offer multiple opportunities to apply concepts learned

    Vetted by the industry – manager-level competencies have been developed with the input of key stakeholders and operators to ensure training is relevant and accessible