The Guest Service Gold®: Making Connections online program features stories designed to motivate and inspire hotel employees to go for the gold and provide service above and beyond the call of duty. Based on true stories of award-winning guest service, this program focuses on authenticity, intuition, empathy, delight, delivery, initiative, and being a champion.

The Guest Service Gold®: Making Connections training is the preparation for the Certified Guest Service Professional (CGSP®) exam. Recognized worldwide, the CGSP® designation is the highest acknowledgment of award-winning guest service for employees in the lodging industry.

This individual online training can be completed in two hours. The CGSP® exam consists of 30 multiple-choice questions that must be answered within one hour. Candidates must achieve a minimum score of 70% to earn the CGSP® designation.

Includes:

• Guest Service Gold®: Making Connections program

• Certification Exam

*Terms and conditions: Third-party fees will be deducted in case of full or partial refund*